I’m stunned by a spectacular failure in Dell’s management of my relationship with them.

I just got a call from them. They’re allowed to do this, as I am a customer and have an account with them. But – it was a robocall that mentioned a new “protection service” for my account, then shifted into an apology that there were no live operators available to transfer to. They left me with the cheerful message that they’ll call back later.

The reason I am a Dell customer is bacause I want to buy their hardware, not their financial services. I suppose I’ll have to wait for their call to explain this to them.